High Grades for Mental Health Care at Tri-County

Tri-County Mental Health Services has received outstanding grades from its clients who were asked to evaluate program quality at the mental health organization serving Clay, Platte and Ray counties. Nearly all of the grades were above 90 percent, while several key areas earned approval as high as 100 percent.

“We are very pleased that our consumer satisfaction is so favorable,” noted Tri-County CEO Tom Cranshaw. “We have done this even while serving more people and with more services than ever before. And our services are more integrated than ever before, including better treatment for those with co-occurring challenges of mental illness and substance addiction.”

Each year, Tri-County surveys its clients who are served in programs ranging from employment assistance to in-home counseling, physician and medication services and day programs. The results were consistently high, with most earning 90-100 percent approval ratings.

Cranshaw cited both Tri-County’s staff and the network of providers who serve consumers throughout the Northland “It’s a tremendous credit to our dedicated team care providers,” he said. “Tri-County has an excellent team that works hard to become a provider of choice for Northland consumers who have a brain disease that is known as mental illness.”

Quality Improvement Manager Christie Holm said Tri-County clients were surveyed individually in the programs that served them. Some were given a single questionnaire while others were surveyed throughout the year.

The following are just some of the results of the data Tri-County collected during fiscal year 2009:

• 93% of consumers receiving adult case management services reported that they liked the services they were receiving through Tri-County.

• 96% of families receiving children’s intensive in-home services reported that they were satisfied with the program overall.

• 94% of families whose children attend our youth day program reported satisfaction with the program.

• 92% of at-risk children were able to remain in their home while receiving our children’s community based services.

• 97% of consumers who received an initial intake through Tri-County reported that they were hopeful the services they were being referred to would help them with their problems.

• 99% of consumers reported that they were satisfied with the intake process.

• 94% of consumers receiving outpatient therapy reported that they were better at handling daily life as a result of therapy.

• 99% of consumers receiving outpatient therapy reported that their therapist understood their problems, needs, and goals.

• 97% of consumers participating in our outpatient substance abuse treatment programs reported that they were treated with dignity and respect.

• 83% of consumers who received services through our drug court programs successfully completed the program.

• 100% of consumers receiving compulsive gambling services reported that they were satisfied with the services they received.

Tri-County Mental Health Services, Inc. is a private, not-for-profit community mental health agency delivering behavioral health and substance abuse prevention and treatment services to individuals and families residing in Clay, Platte and Ray counties. If you have any questions, call (816) 468-0400 x168 or visit www.tri-countymhs.org on the Internet.

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Tri-County Mental Health Services, 3100 NE 83rd St., Suite 1001, Kansas City, MO 64119-9998
Telephone: (816) 468-0400 Fax: (816) 468-6635 • 24-Hour Emergency Service Crisis Line 1-888-279-8188
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